Customer Support

Call Center Supervisor

Average net monthly salary for Croatia is

An employee's salary is influenced by several factors, primarily the region in which they work, length of experience, company size, and more.
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80% of people earn:

6,683 - 11,927 HRK

10% earn less lthan 6,683 HRK

10% earns more than 11,927 HRK

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What does the data in the graph mean?

Salaries in the survey are expressed in net.

Based on the MojaPlaca.hr salary survey, 80% of people on the Call Center Supervisor position in the Croatia earn between 6,683 HRK and 11,927 HRK monthly net.

10% of employees earn less than 6,683 HRK and 10% of people earn more than 11,927 HRK.

The survey is based on data from employees, cleaned of extreme and duplicate values.

Description of job position

Overseeing daily operations of the call center to ensure efficiency and effectiveness in service delivery.
Supervising and training call center agents to enhance their performance and customer service skills.
Monitoring call metrics and performance indicators to identify areas for improvement.
Handling escalated customer inquiries and resolving complex issues in a timely manner.
Developing and implementing policies and procedures to improve service quality and operational efficiency.
Conducting regular performance evaluations and providing constructive feedback to team members.
Ensuring compliance with company policies and industry regulations.
Collaborating with other departments to address customer needs and improve service offerings.
Preparing reports on call center performance, customer feedback, and team productivity.
Fostering a positive work environment that encourages teamwork and employee engagement.
Assisting in the recruitment and onboarding process of new call center staff.
Staying informed about industry trends and best practices to enhance service delivery.

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The most common career path of an employee

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Position Call Center Supervisor - Customer Support in the labour market

The job position is
in the salary ranking on

438 place

Women representation in position

50%

Average age of respondent by position

626. place

Clothing-presser/ Ironer

Textile, Leather, Apparel Industry

5,653 - 6,978 HRK

439. place

Booking agent

Tourism, Gastronomy, Hotel Business

6,450 - 11,520 HRK

438. place

Call Center Supervisor

Customer Support

6,683 - 11,927 HRK

437. place

Technical Support Specialist

Customer Support

6,796 - 13,246 HRK

1. place

Development Director

Top Management

13,407 - 38,769 HRK

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Salary for the position by region, education, experience, company size, age
Distribution of respondents into wage bands
Salary range from 1st to 9th decile
A breakdown of all monitored non-financial benefits
Analysis of financial benefits

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