Salaries for positions in the Customer Support work area

Salaries range for person working in Croatia in Customer Support is typically from 7,230 HRK (minimum salary) to 12,734 HRK (highest average, actual maximum salary is higher).

This is the total monthly salary including bonuses. Salaries vary drastically among different job positons. If you are interested in the salary of a particular job, see below for salaries for specific position.

List of positions in the Customer Support category and their job descriptions

Call Center Supervisor

• Overseeing daily operations of the call center to ensure efficiency and effectiveness in service delivery.
• Supervising and training call center agents to enhance their performance and customer service skills.
• Monitoring call metrics and performance indicators to identify areas for improvement.
• Handling escalated customer inquiries and resolving complex issues in a timely manner.
• Developing and implementing policies and procedures to improve service quality and operational efficiency.
• Conducting regular performance evaluations and providing constructive feedback to team members.
• Ensuring compliance with company policies and industry regulations.
• Collaborating with other departments to address customer needs and improve service offerings.
• Preparing reports on call center performance, customer feedback, and team productivity.
• Fostering a positive work environment that encourages teamwork and employee engagement.
• Assisting in the recruitment and onboarding process of new call center staff.
• Staying informed about industry trends and best practices to enhance service delivery.

7,740 - 13,235 HRK

Call Operator

• Answering the phone and selling services to interested users.
• Answering the complaint call number and resolving complaints related to services.
• Administer and maintain conversation statistics.

6,580 - 11,275 HRK

Customer Support Specialist

• Communication with the client - via telephone, e-mail, chat (also in a foreign language)
• Giving information
• Analysing and solving the needs and problems of the client
• Work with the internal system of the company

7,552 - 12,851 HRK

Customer service analyst

• Analyzing customer service data to identify trends, patterns, and areas for improvement.
• Monitoring and evaluating customer interactions to ensure quality and adherence to service standards.
• Collaborating with cross-functional teams to develop strategies that enhance customer satisfaction and loyalty.
• Preparing detailed reports and presentations on customer feedback and service performance metrics.
• Conducting root cause analysis for customer complaints and implementing corrective actions.
• Assisting in the development and implementation of customer service policies and procedures.
• Providing support and training to customer service representatives to improve service delivery.
• Utilizing customer relationship management (CRM) tools to track interactions and gather insights.
• Participating in customer service initiatives and projects aimed at improving overall service efficiency.
• Staying updated on industry trends and best practices to recommend innovative solutions for customer engagement.

7,371 - 12,549 HRK

Helpdesk Operator

• Connecting telephone calls.
• Operating telephone and fax lines.
• Providing information about the services of the company over the telephone.
• Providing technical support and solving specific customer problems over the telephone or online.
• Handling claims and special requirements from customers.
• Keeping records on customer requirements and claims of provided services.

7,047 - 11,419 HRK

Technical Support Specialist

• Providing users with technical support in the area of hardware and/or software.
• Identifying and solving problems.
• Keeping necessary records, recording information on incidents and their solutions.
• Keeping to deadlines and ensuring efficient solutions to incidents.
• Participating in the implementation of projects.
• Communication with customers.

7,688 - 15,602 HRK

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